CHANDIGARH: Launched with the intention to streamline all the grievances redressal system, the E-Daakhil portal would supply a lot wanted respite to shoppers and supply them a speedy remedial platform in Punjab with its seamless and synergised mechanism.
Highlighting the principle facets of the system, Food, Civil Supplies and Consumer Affairs Minister Bharat Bhushan Ashu stated right here immediately that the web platform is yet one more endeavour of the state authorities beneath the management of Chief Minister Captain Amarinder Singh in direction of technological developments within the public sector. He stated that E-Daakhil has been developed beneath the brand new Consumer Protection Act 2019 envisages filling of shopper disputes electronically to Consumer Dispute Redressal Commission.
Ashu stated that this portal will present on-line E-filling of the buyer dispute to the State Commission or any of the 20 District Commissions within the state. Requisite price, variable upon the disputes & calculated mechanically, will be paid each offline and on-line mediums. The day to day proceedings of the case will be adopted on-line and common updates on the standing of the case will likely be despatched by way of SMS to the involved events. First Appeal, Revision Petition, Rejoinder will be filed by way of the portal itself. –”While submitting the grievance, if there’s any discrepancy discovered within the grievance or doc to be uploaded with the grievance, the identical shall be intimated and the buyer can file the up to date model of the grievance, he added.
Ashu stated that the Department has additionally arrange shopper Helpline quantity 1800-300-11007 and Mediation Cell at Punjab State Consumer Dispute Redressal Commission and 20 District Consumer Dispute Redressal Commissions to handle the grievances. He stated all e-commerce transactions, Product legal responsibility and deceptive ads will fall beneath the ambit of this Act.
